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EXCHANGES & REFUNDS

Please note: All delivery timeframes exclude Bank Holidays

RETURNS & REFUND POLICY
We hope you love your purchase from vividjewelry.us. However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us free of charge. Items must be returned in their original condition and packaging, within 30 days of the date you received it, in return for an exchange or full refund for the price you paid for the item (see our refunds and exchanges policies).

OUR RETURN POLICY RULES
Due to hygiene reasons we cannot accept the return of earrings for pierced ears unless they are faulty.

Items must be returned within 30 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition.

Items purchased via cashback websites may be returned within the same 30 day period, but cashback will not be paid on these orders.

In the unlikely event that you receive a product that is defective, damaged, or is not the one you ordered then you can return it to us for an exchange or a full refund within 30 days of receiving it.

Unless faulty, we cannot accept the return of jewellery that has been worn, personalised or adjusted; this includes jewellery that has been personalised using vividjewelry's engraving service.

HOW TO RETURN AN ITEM

To return a shipped item to vividjewelry.us, please follow these steps (they're also on your packing slip).

Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.

Include the packing slip and all original documents in the package.

Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.

Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.

Your packing slip MUST accompany the return.

All returns will be inspected by our Quality Assurance team before we can process a refund.

We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.

This returns policy does not affect your statutory rights.


OUR EXCHANGE POLICY
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above.

In the return form accompanying your unwanted items, we would ask you to include details of which item you would like to exchange it for and also your contact details so we can contact you if necessary.

If there is any extra charge to pay, we will contact you so that payment can be made over the phone.

If there is a partial refund due then this will be credited back onto the card used for the original transaction. If you are exchanging for an item of lower value then we reserve the right to add an administration and postal fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this.

This exchange policy does not affect your statutory rights.

OUR REFUNDS POLICY
When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase. If you have not received your refund within 7 working days of us receiving your product, then please contact us .

If you return an exchanged item for a refund then we reserve the right to charge an administration fee of 10.00 to cover our extra postage costs. This refunds policy does not affect your statutory rights. ENGRAVED ITEMS If an item has been engraved or otherwise personalised we are unable to offer an exchange or provide a full refund, unless you have received a faulty item and we are responsible for that fault. Please note that you, the customer, are responsible for providing an accurate and correctly spelled message for us to engrave. We can offer a 50% refund on engraved jewellery pieces. FAULTY ITEMS In the unlikely event that your product develops a fault within a short and reasonable period from receipt then you can return it to us and, if we find it to be faulty, we shall exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.tage costs. This refunds policy does not affect your statutory rights. ENGRAVED ITEMS If an item has been engraved or otherwise personalised we are unable to offer an exchange or provide a full refund, unless you have received a faulty item and we are responsible for that fault. Please note that you, the customer, are responsible for providing an accurate and correctly spelled message for us to engrave. We can offer a 50% refund on engraved jewellery pieces. FAULTY ITEMS In the unlikely event that your product develops a fault within a short and reasonable period from receipt then you can return it to us and, if we find it to be faulty, we shall exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.

vividjewelry.us isn't responsible for merchandise that's not received or not returned in accordance with these terms. If you want to return any items, please contact us.